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Complaint
Problems with your order? We can help!
Deadline
48 hours after receipt
What we need
3 photos
Tolerance for size deviation
± 2.54 cm - 4 cm
How it works
1
Take 3 photos
Complete shirt (with design), size label, affected area (defect/print error).
2
Report it in the order portal
Log in to the order portal and choose "Complaint"
3
Review & Solution
We review your case and get back to you with a solution
Before you submit your complaint
Take photos that clearly show the necessary details
Reporting deadline
48 hours after receipt
The problem
What is missing? What is wrong?
How it works
1
Report it in the order portal
Log in to the order portal and choose "Complaint"
2
Review & Solution
We review your case and get back to you with a solution
Before you submit your complaint
Package hasn't arrived yet? Maybe it is still on its way (check the tracking link)
Package delivered but can't find it?
Please ask your neighbors
Submit a complaint
We take every complaint seriously and find a solution together.