Refund policy

Returns & Exchanges – United States

This return policy applies only to orders shipped to customers in the United States. If you’re ordering from the EU, our EU Return Policy applies instead.

At Wild Spirit, every item is made on demand just for you. We don’t keep warehouse stock and we don’t mass-produce. This saves resources and fits how we think about responsibility. That’s why things work a little differently here than at big retailers, but always fairly.

Easy 14-day returns

You have 14 days from delivery to return your order, no reason needed. Start your return in our Order Portal. 

We’ll refund the amount you paid for the returned items, with any discount deducted. Original shipping costs are non-refundable.

Please note:

  • Returns must be registered in the order portal first. We can’t process returns that arrive unannounced or that are sent anywhere other than our return address in Austria.
  • Items must be unworn, unwashed and in their original condition.
  • We’re a small, independent label, so we can’t offer free return labels.

30-day exchanges

Missed the 14 days? You can still exchange your item (different size, color or design) for up to 30 days after delivery. Just choose “Exchange” in the Order Portal.

Damaged, misprinted or wrong item?

This rarely happens, but it can. Report it in the Order Portal within 14 days of delivery and include photos. We’ll find a solution as quickly as possible!

Refunds

  • Full order or Part of the order returned: We refund the amount you paid for the returned items, with any discount deducted. Original shipping isn’t refunded.
  • Refunds go to your original payment method within 14 days of us receiving your return. Depending on your bank, it may take a few more business days to show up.
  • Import duties, customs fees and taxes charged on delivery aren’t refundable.
  • After the 14-day return window, we can’t give refunds, but exchanges stay open for up to 30 days.

Items we can’t take back

  • Items that were custom-made or personalized for you
  • Hygiene products (e.g. face masks or underwear) once the seal or packaging has been opened

Questions?

For a return that’s already in progress, use the order portal or email us at support@wildspiritapparel.com