Terms of service

Terms of Service (United States)

Last updated: November 2026

1. Who we are

These Terms of Service apply to orders from our online store www.wild-spirit.store that are delivered to an address in the United States. The store is run by Wild Spirit GmbH, Krenngasse 12, 8010 Graz, Austria (commercial register number FN 684546 k), trading as Wild Spirit Apparel (“we”, “us”, “our”). For orders delivered in the European Union, our EU Terms of Service apply instead.

2. Agreeing to these Terms

By using our store or placing an order, you agree to these Terms and to the policies they refer to: our Shipping Policy, our Refund Policy and our Privacy Policy. To place an order, you must be at least 18 years old or have the permission of a parent or guardian.

3. Your account

You can open a customer account to make shopping easier. Please keep your login details private, and tell us right away if you think someone else has used your account.

4. Orders

When you place an order, you make an offer to buy the products in your cart. A contract is formed when we confirm your order by email or ship it.

We may decline or cancel an order, for example if a product is not available, if a price or product description contains an obvious error, or if we suspect fraud. If we cancel an order you have already paid for, we refund the full amount.

Every item is printed after you order it. You can cancel your order or change its size, color, design or delivery address within 6 hours of placing it. After that, production may already have started.

5. Prices, taxes and payment

Prices are shown in US dollars. Shipping costs and any sales tax that applies to your delivery address are calculated and shown at checkout, before you pay.

You can pay with the payment methods shown at checkout. Payments are handled by our payment providers. We do not store your full card details.

6. Our products

Our products are printed on demand, so nothing is made before you order it. Colors can look slightly different on screens than in real life, and small differences in print position and size are normal for garments printed to order. Our size charts help you choose the right size.

We use AI tools to support parts of our creative process. Every design is selected, edited and approved by our team.

7. Shipping and delivery

Shipping is described in our Shipping Policy. We ship to residential addresses in the United States only, not to parcel lockers or pickup points. Delivery times are estimates. The risk of loss passes to you when your package is delivered to the address you gave us. If your package does not arrive, please contact us and we will help.

8. Returns, exchanges and damaged items

Returns, exchanges and damaged, misprinted or wrong items are covered by our Refund Policy: returns within 14 days of delivery, exchanges within 30 days of delivery, and damaged, misprinted or wrong items reported within 14 days of delivery with photos.

Nothing in these Terms limits any rights you have under consumer protection laws that apply to you.

9. Our designs and content

All designs, images, texts and logos in our store belong to Wild Spirit GmbH or to those who licensed them to us. You may not copy, reproduce or sell them without our written permission. Buying a product gives you the product, not the rights to its design.

10. Reviews

We welcome every honest review, positive or critical, and treat all reviews by the same standards. We may decline to publish, or remove, a review that is insulting, discriminatory or damaging to someone’s reputation, contains false statements of fact, is not about the product or our service, or breaks the law. By submitting a review, you allow us to show it in our store.

11. Using our store

Please use our store only for lawful purposes. Do not try to interfere with how the store works, access it in ways we have not allowed, or use it to harm others.

12. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential damages, and our total liability for an order is limited to the amount you paid for that order. This does not limit liability that cannot be limited by law, such as liability for fraud or for injury caused by our negligence, and it does not affect your rights under consumer protection laws.

13. Governing law and disputes

These Terms are governed by the laws of Austria. The United Nations Convention on Contracts for the International Sale of Goods does not apply. This choice of law does not take away any protection you have under the mandatory consumer protection laws of the state where you live.

If something goes wrong with your order, please contact us first at support@wildspiritapparel.com. Most problems are solved quickly that way. Disputes may be brought before the courts at our registered office in Graz, Austria, or before the courts where you live if the law of your state gives you that right.

14. Changes to these Terms

We may update these Terms from time to time. The version shown in our store when you place your order applies to that order.

15. Contact

Wild Spirit GmbH
Krenngasse 12, 8010 Graz, Austria
support@wildspiritapparel.com