Return to store
Withdraw from contract
Withdrawal period
14 days from receipt
Confirmation of receipt
Right away by email
Documented
Date & time
How it works
1
Fill in the form or log in to the order portal
Enter your name, order number and email. You can give a reason, but you don't have to.
2
Receive confirmation of receipt
You get a confirmation by email right away, with the date and time. It also says what happens next.
3
Exchange, complaint or return
Also possible directly in the order portal.
Withdrawal form
Important: Use the email & name of your order.
Good to know
Within 30 days, you can easily exchange your item.
You pay the return shipping costs yourself (see withdrawal terms)